If you believe Canada Edition has published something inaccurate, unfair, or not in keeping with our editorial standards, this page explains how to let us know and what happens next. We take every complaint seriously and aim to resolve it promptly, transparently, and with respect for your time and concern.
What should I do if I have a complaint?
Send a detailed email to complaints@canadaedition.org explaining your concern and include a link to the article or page in question. Please describe what you believe is wrong and, if possible, provide supporting evidence such as a source or document. This helps our team assess the issue quickly. You can also call our editorial line at +1 416 555 0220, though written submissions are preferred for clarity. If your complaint involves a factual error, you may also use our corrections policy page for guidance.
How will my complaint be handled?
Your complaint will be acknowledged within two business days by our Standards Lead, Andrew Leblanc, who oversees fact-checking and source verification. He reviews the issue, consults with the relevant editor or reporter, and determines the appropriate response — whether that is a correction, a clarification, a note added to the article, or a substantive reply explaining why no change is needed. If the complaint raises a broader editorial concern, the managing editor or section editor is also involved. We aim to complete this initial review within five business days.
How this works in practice
Consider a reader who spots a misstated population figure in a municipal affairs article by Hannah Walsh. They email complaints@canadaedition.org with the correct data from the city’s official census. Andrew Leblanc verifies the figure with city records, confirms the error, and coordinates with Hannah and the editor to issue a correction. The article is updated with a note at the bottom, the reader receives a personal apology and explanation, and the correction is logged in our corrections archive. This process typically takes two to three business days.
What if I’m not satisfied with the response?
If you believe your complaint has not been adequately addressed, you may escalate it directly to our Editor-in-Chief, Catherine Roy. You can reach her at catherine.roy@canadaedition.org or by phone at +1 416 555 0221. Catherine is responsible for all editorial standards and publication decisions, and she will personally review your case. She will respond within five business days with a final determination. If the issue involves a legal or privacy concern, she may consult our legal team before replying.
Where can I learn more about our editorial policies?
We encourage you to read our full editorial policy for detailed standards on accuracy, fairness, and independence. Our corrections policy explains how we handle errors when they occur. For privacy-related complaints, please see our privacy policy. You can also visit our Contact page for general inquiries and additional contact details. Canada Edition is published by Northern Beacon Media Inc., an Ontario corporation (Ontario Business Registry number 1003194827), with a registered office at Unit 12, 95 King Street East, Toronto, ON M5C 1G4, Canada.
In short
We treat every complaint as an opportunity to improve our journalism. Send a clear description of your concern to complaints@canadaedition.org, and our team will investigate promptly and transparently, with escalation to the Editor-in-Chief if needed.